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Frequently Asked Questions

What Forms of Payment Do You Accept?

At this time, Aclepsa.com only accepts payment by eCheck for USA customers, and Online Debit for Europe and International customers (coming in April). For more details, please check our Payment page.

When Will I Receive My Medication?

The delivery time depends on the shipping method. Typically, you will receive your medication in 12 to 21 business days, if shipped by the regular shipping option. Business days are all calendar days excluding weekends and local holidays.

Do you ship to Canada (or another country)?

Aclepsa ships medications worldwide to most countries. Unfortunately at this time, we do not ship to Canada. When you checkout and provide your address details, you will see which countries we ship to. You can also review which other countries we do not ship to on our Shipping Information page.

Where are the medications shipped from?

The medications are shipped from Aclepsa's facility in India.

What are your shipping rates, and who is your mail courier?

Aclepsa uses different delivery methods depending on the medication and the shipping option selected. When you checkout, you will see how much the shipping will cost for that medication, or combination of medications. View our Shipping Terms.

How will my medication be packaged?

Depending on the medication and the pill quantity ordered, the medication can arrive in a factory packaging or in a vacuum sealed plastic bag for your protection.

Do I need to have a prescription to buy here?

Please reivew our Prescription Policy page for full details.

What is your cancellation / refund / return policy?

If for any reason, you feel that you are not completely satisfied with your order at Aclepsa, please contact our Customer Support department, and we will issue a full refund back to your credit card. In compliance with industry standards, we do not accept any returns on generic mediations.. If you received an incomplete order or if you are not happy with the product, we can issue you a refund.

How do I place an order?

When you click an order link, you will be taken to our secure server where you will set up your account. Fill in all the requested details, and press the Submit button to submit your order. Please allow 24-48 hours for order processing. You will be notified by email when your item ships. Please note that our agents cannot take orders over the phone. You must place your order yourself, through our website.

How do I place a refill?

As a returning customer, simply log into your account and place a new order. You will receive an automatic 10% discount, or be able to add 20% more pills to your order (if you are not ordering pills or tabs, then please select 10% discount).

How do you protect my privacy and security?

Aclepsa is dedicated to patient privacy and security. All information furnished is legally protected under doctor-patient privilege laws. Learn more about our Privacy Policy.

Aclepsa's on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Aclepsa's system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

Do you offer a Price Match Guarantee?

Yes! We offer the lowest prices on all medications. If you find a retail website that offers a less expensive price, we will match their price and give you 5% extra off! Fill out our Price Match Form and we will reply back to you within 24 hours. Any request to match a price should be sent before placing an order. Any request sent after the order is placed will be disregarded.

We reserve the right to refuse to match a price, if the referred website does not comply with the following conditions:

  • Displays a toll free number and a fax number
  • Displays a physical address
  • Has a valid SSL certificate
  • Has FDA approval

What is your Customer Referral Program and How Does it Work?

Our Customer Referral Program allows you to earn store credit by referring your friends and family to shop with us. You will earn 10% of all orders received from newly registered customers. Give your unique code to friends and family (available on your View Cart page when you login) and when they apply this code during checkout, the credit will be applied to your account. You can then save up credit and use it towards a future order of equal or greater value!

New Customers using a Referral Code will receive an offer to get 10% off their first order, or to select 20% extra pills!

Learn More >>

Do you offer any discounts or bonuses when I reorder on your website?

Yes absolutely, that is one of the benefits in shopping with Aclepsa.com! On your first reorder, you will get the option of 10% off your total, or adding 20% more pills to your order. For 2-3 reorders, you get the option of 15% off your total, or 25% more pills, and for 4 or more reorders, you will get the option of choosing 15% off your total, or 30% more pills!

New Customers using a Referral Code will receive an offer to get 10% off their first order, or to select 20% extra pills!

Learn More >>

Do you offer a refill reminder program?

Yes, we do! When you place your order, during the checkout process you will be asked if you'd like one of our agents to contact you after a certain perdiod of time, to remind you to place a new refill order!

Learn More >>